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Digital Account Manager

Reason One is hiring! We’re looking for a savvy Digital Account Manager to join our team in Toronto, Ontario. Our ideal Digital Account Manager has experience in marketing, advertising, or other digital agency work, with a firm understanding of how digital products and tools add value to process and performance.

Reason One teammates laughing and talking at the Charleston office

Your Role

At Reason One, our Digital Account Managers work to create trusting long term relationships with their clients, always seeking to nurture, support, and provide value. As the main point of contact for clients, you'll contribute to overall business growth by strengthening existing relationships and establishing new ones. Here, we want to see you grow as a strategic thinker---identifying opportunities for client success and pulling in the proper teammates to get the job done well.

Your Responsibilities

  • Act as the main point of contact for your portfolio of clients

  • Build strong, long-term client relationships and maintain frequent contact

  • Work with clients to plan a digital roadmap that aligns with business goals

  • Focus on client business success and profitability

  • Suggest and manage digital projects to increase customer ROI

  • Address client queries effectively and in a timely manner

  • Work with project managers overseeing internal project processes

  • Work with digital strategists and product owners to ensure our team's recommendations and work efforts align with client objectives and priorities

  • Empathize with client needs and advocate for the client to the internal project team

  • Identify new opportunities (innovations, incremental enhancements) for the client

  • Assist agency teams to scope projects, write agreements for new client work

  • Stay up-to-date with digital technology trends

Must Haves

  • Proven work experience as a Digital Account Manager or digital project management

  • In-depth understanding of online marketing tools and social media platforms

  • Experience with customer service and account management

  • Excellent verbal and written communication skills

  • Strong analytical skills

  • Ability to manage multiple initiatives with multiple clients at the same time

  • Empathy and soft skills required to best work with clients

  • SCRUM experience (not mandatory, but nice to have)

A day in the life

  • Dress for comfort in our casual, open-studio environment

  • Easy commute to our office in downtown Toronto

  • Collaborate with our cross-border teams in the US and Ireland

  • Flexible work hours with the ability to work from home when needed

  • Professional development opportunities like conferences and continuing education

  • Full benefits package, including extended health, dental, life, and disability


  • You must be currently eligible to work in Canada; no exceptions.

  • Please, no agencies or recruiters---none, zilch, zero.

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