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Digital Account Manager

Reason One is looking for a savvy Digital Account Manager to join our team in Toronto, Ontario. Our ideal Digital Account Manager has experience in marketing, advertising, or other digital agency work, with a firm understanding of how digital products and tools add value to process and performance.

Reason One teammates laughing and talking at the Charleston office

Your Role

At Reason One, our Digital Account Managers work to create trusting, long-term relationships with their clients, always seeking to nurture, support, and provide value. As the main point of contact for clients, you’ll contribute to overall business growth by strengthening existing relationships and establishing new ones. Here, we want to see you grow as a strategic thinker—identifying opportunities for client success and pulling in the right teammates and resources to get the job done well.

Your Responsibilities

  • Act as the main strategic and relationship point of contact for your portfolio

  • Build strong, long-term client relationships and maintain frequent contact

  • Address client queries effectively and in a timely manner

  • Work with clients to plan and implement a digital roadmap aligned with business goals

  • Focus on client business success and profitability

  • Suggest and oversee digital projects to increase customer ROI

  • Work with project managers overseeing internal project processes

  • Work with digital strategists and product owners to ensure our team’s recommendations and work efforts align with client objectives and priorities

  • Empathize with client needs and advocate for the client to the internal project team

  • Identify new opportunities (innovations, incremental enhancements) for the client

  • Assist agency teams in scoping projects, creating estimates, and writing agreements for new client work

  • Stay up to date with digital technology trends

  • Investigate and anticipate client wants and needs

  • Generate accurate reports and status notifications on the health of each client account

Must Haves

  • Proven work experience of 5-7 years as a Digital Account Manager or digital project management

  • In-depth knowledge of website implementation and development, system integrations, and online marketing tools

  • Experience with client services and account management

  • Hands-on experience with CRM platforms

  • Excellent verbal and written communication skills

  • Strong analytical skills

  • Ability to manage multiple initiatives with multiple clients at the same time

  • Empathy and soft skills required to best work with clients

  • Keen attention to detail and budgetary restraints

  • A persuasive and confident approach to projects and client relationships

  • Ability to confidently present and propose solutions to your team and clients

  • Ability to respond to and mitigate issues with internal teams and clients

  • SCRUM experience (not mandatory, but nice to have)

A day in the life

  • Dress for comfort in our casual, open-studio environment

  • Easy commute to our office in downtown Toronto

  • Collaborate with our cross-border teams in the US and Ireland

  • Flexible work hours with the ability to work from home when needed

  • Professional development opportunities like conferences and continuing education

  • Full benefits package, including extended health, dental, life, and disability

FYI

  • You must be currently eligible to work in Canada; no exceptions

  • Please, no agencies or recruiters—none, zilch, zero

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